Banks got me annoyed
Why are telephone and internet banking “security” questions so awkward that even I can’t access my own account. It’s frustrating as I know why I’ve failed security, I was asked the values of a few recent transactions on my account. One of them I knew was Lloyds chemists, it was the prescription charge for anti depressants. I said I have no idea what the NHS charge is, 7.50 ish. I had to Google it, surely the man on phone could accept “NHS prescription fee” as the answer, but no. I explain I’m disleksyc and numbers don’t stick, but surely knowing exactly what I bought, when these items have a set price, that should be good enough. If anything shows I know my account that I knew the location of the transaction and the time of it! The reason I’m trying so hard to contact my bank is we are trying […]